VSM Order Intake to Invoice Within Back Office Transactional Process

Current State

Current State Analysis

CURRENT CONDITION

  • 63 Individual Process Steps
  • Process Step Activity = 387 Minutes (6.45 Hours)
  • Overall Activity Lead Time = 19,705 Minutes (13.68 Days)
  • Calculated Value Added % = 0.02%
  • 62 Initial Improvement Ideas Identified by the Team
  • 135 ‘Non Value’ Added ‘Waste’ Activities Identified
  • Conflicting Departmental KPI’s Identified
  • 12 Re-Work Loops Identified

Future State

Future State Analysis

FUTURE CONDITION

  • Physical Process Steps Reduced by 43%
  • Process Step Activity = 197 Minutes (3.28 Hours)
  • Overall Activity Lead Time = 6,133 Minutes (4.25 Days) =  60% Reduction
  • Significant Increase in Value Added %
  • Re-Evaluation of Departmental KPI’s
  • Re-Work Loops Eliminated
  • Strategic Action Plan Agreed for Transition from Current to Future State

Project Details

  • Client Name : Back Office Transactional Process
  • Lean Tools : VSM

Downloads

Contact

  • peter@pjrla.com
  • 07498 523303
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